How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Do you offer free shipping?

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

What is your return policy?

Please check our return, refund and exchange policy on our policy page.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Can I cancel or change my order?

If you need to cancel or modify your order, please contact us as soon as possible at ibnidres@gmx.de. Orders that have already been processed may not be eligible for changes.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) as well as Shop Pay, Apple Pay, Google Pay.

Do you accept store credit?

We accept store credit as a payment method.

Free shipping in Germany & EU Delivery in 1-2 business days

Sichere Zahlung. 30 Tage Rückgaberecht

Häufig gestellte Fragen

Wird geladen ...

Buy 2, get the 3rd one free

Create your personal collagen set — the third product is on us.

Set zusammenstellen →

SO FUNKTIONIERT'S

In 3 Schritten zu deinem Set

Choose 2 products

Combine two products from our Collagen & Beauty Collection.

Choose your gift

You get the third product for free.

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The discount will be automatically applied at checkout.

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